Returns Policy

Returns Policy

If you are not satisfied with the products purchased in ETCOME, can contact our customer service to return process query, as long as your product is received within 30 days to return, if already more than 30 days, we will have reason to refuse your return requirements, therefore, please pay attention to the limitation of the product, after receiving the goods, we will be full payment back to your payment account, and SMS inform you.

Return of the cause

Generally, you can choose the following reasons for the return: product quality problems, size is not appropriate, inconsistent with the description, etc., before you return the goods, please choose the reasons according to your actual situation, we will return the goods according to your return reasons.

back goods freight

According to the relevant rules, if the product is due to your own reasons, such as inappropriate size, buy more, buy wrong and other subjective factors, you need to bear the freight, which will charge a reasonable fee according to the weight and size of your package. If it is our reason, such as: product quality problems or send the wrong goods, etc., we will bear the freight, you do not need to pay the freight.

Return time limit

You need to contact us within 7 days after receipt of returning the goods, we will accept your product without any reason and bear the freight. If this time limit is exceeded, then you will pay your own expenses. If the time limit, you still insist on the return, can contact our customer service for special treatment.

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